Patient and visitor guide

Respect for your privacy

Everything has been done to protect your privacy. Our staff are trained to respect medical confidentiality and to work with discretion and efficiency.

Psychological support

Our medical, paramedical and administrative teams are aware of the psychological impact that an illness can have on our patients. Their well-being is an integral part of our mission: we remain attentive and supportive.

Your welcome

The whole La Rose team is at your disposal 24/7 to help you with your administrative procedures in the best possible conditions.

Your admission

Our staff at the admissions desk are specially trained to take care of you. To complete your admission quickly, please come to the admissions desk with the following documents:

• Your ID document.
• Your CNAM affiliation card or your insurance card.
• Your care voucher.
• All your medical examinations.
• Your medical prescriptions.
• Be prepared to pay an advance, the amount of which depends on your condition.
• The contact details of a person you trust.

Any insurance document must be provided no later than before discharge so that you can be reimbursed.

Your medical record, created at admission, remains confidential and is never disclosed without your consent. It is computerised and secure, and your attending physician has real-time access to it. When you arrive in your room, you are identified as a patient by a wristband and then asked to sign the consent form.

Our qualified teams ensure pain management, medication management, fall prevention, haemovigilance and infection prevention…

Valuables

We advise you not to bring valuables, so as not to damage or lose them: the clinic cannot be held responsible in this case. Please bring only what you need to change.

If you have brought valuables, contact the ward supervisor, who will keep them in the safe provided in each department.

Your discharge

Once your attending physician agrees to your discharge or transfer, we prepare this step with you.

If you wish to leave against medical advice, you must first sign a discharge form after being informed of the risks, which releases the clinic from liability.

Before leaving, please go to our billing department, where you will receive a detailed invoice of your stay. Our billing department answers your financial questions and our medical staff answers your medical questions.

The safety of our patients is our priority, hence our quality approach based on the Canadian standard.

Compliance with regulatory requirements and the accreditation process allows us to better manage potential risks and address any incidents.

A safety culture is taking hold: reporting adverse events, mapping our risks, and monitoring our actions and indicators.

Your involvement is a pillar of continuous improvement, and your feedback is our working material. Our caregivers are at your disposal: do not hesitate to share your suggestions and complaints with them.

Download the safety booklet (PDF)

It is forbidden to

Visiting hours

To allow everyone to rest during their stay, please keep to these hours. Visits to the intensive care unit must be authorised beforehand by the intensive care physician; they are limited to 2 very close persons and are not allowed for children under 16.